Return & Refund Policy

We want you to be satisfied with your purchase. Because our cosplay costumes are primarily made to order, please carefully review the following Return & Refund Policy before placing your order.

1. Made-to-Order Products

Most of our cosplay costumes are made to order specifically for each customer.

Once an order has entered production, it may not be possible to cancel, modify, or refund the order.

We strongly recommend that you carefully review the product description, size chart, customization information, and order details before completing your purchase.

2. Order Cancellation

Orders may be cancelled within 24 hours after the order is placed, provided that production has not started.

After the 24-hour cancellation period, or once production has started, the order may no longer be eligible for cancellation or a full refund.

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

3. Standard-Size Returns

For eligible standard-size products, customers may request a return within 8 days of receiving the package.

To be eligible for a return:

• The item must be unworn and unused.
• The item must be in its original condition.
• The item must not have been washed, altered, damaged, or stained.
• All original accessories, packaging, and tags should be included.
• The item must not have been customized or specially modified.

Customers must contact us before sending any item back. Unauthorized returns may not be accepted.

4. Customized and Special-Size Products

Due to the personalized nature of customized products, customized-size, special-size, or individually modified products are generally not eligible for return or refund due to size or personal preference.

This includes products made according to measurements or customization information provided by the customer.

Customers are responsible for ensuring that all measurements and customization information submitted to us are accurate and complete.

If a customized product is defective, incorrectly made, or significantly different from the confirmed order specifications, please contact us so that we can review the issue and provide an appropriate solution.

5. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Clear photographs of the item
• Clear photographs of the packaging, if applicable
• A description of the issue

Depending on the circumstances, we may offer a replacement, repair, partial refund, full refund, or another appropriate solution.

For damage caused during shipping, please provide photographs of the package and the damaged product so that we can investigate the issue with the shipping carrier.

6. Wrong Size

Customers are responsible for selecting the correct standard size based on our size chart.

If you order the wrong standard size, the item may be eligible for a return if it meets all return requirements.

However, customers are responsible for the return shipping costs and any applicable additional shipping or production costs associated with an exchange.

For customized-size orders, incorrect measurements provided by the customer are generally not considered a manufacturing defect.

7. Items That Cannot Be Returned

The following items are generally not eligible for return or refund:

• Customized-size products
• Special-size products
• Products with personalized modifications
• Items that have been worn, washed, altered, stained, or damaged by the customer
• Items missing original accessories or packaging
• Items returned without prior authorization
• Items returned after the applicable return period

Exceptions may apply where required by applicable law.

8. Return Shipping

If a return is approved because the product is defective, incorrect, or does not conform to the confirmed order specifications, we may provide an appropriate return solution, including reimbursement of reasonable return shipping costs where applicable.

For returns due to personal preference, incorrect size selection, or other reasons not caused by us, the customer is generally responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item.

9. Refund Processing

Once we receive and inspect the returned product, we will notify you of the outcome.

If your refund is approved, the refund will normally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account.

Original shipping charges may be non-refundable unless the return is caused by an error or defect on our part or otherwise required by applicable law.

10. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring a return.

This may apply to minor defects, missing non-essential accessories, or other issues where the product remains usable.

The amount of any partial refund will depend on the nature and severity of the issue.

11. Lost or Undelivered Packages

If a package is delayed, lost, or marked as delivered by the shipping carrier, please contact us so that we can assist with the investigation.

We may request additional information from you or the shipping carrier before determining an appropriate resolution.

We are not responsible for packages that cannot be delivered due to an incorrect or incomplete address provided by the customer.

12. Customs Refusal

If a customer refuses delivery or fails to complete the required customs procedures, the order may be returned, abandoned, or otherwise handled by the carrier or local authorities.

Any refund in such circumstances will be considered on a case-by-case basis.

Shipping costs, return shipping costs, customs duties, taxes, or other non-recoverable charges may be deducted from any applicable refund.

13. How to Request a Return or Refund

Before returning any product, please contact our customer service team with:

Order Number:
Reason for Return/Refund:
Photos or Videos:
Additional Information:

Please do not send products back without receiving return instructions from us.

14. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective when the updated policy is posted on our website.

15. Contact Us

If you have any questions regarding returns, refunds, exchanges, or defective products, please contact our customer service team through the contact information provided on our website.

By placing an order with us, you acknowledge that you have read and agreed to this Return & Refund Policy.

Important: This policy does not limit or exclude any consumer rights that cannot legally be waived under the laws applicable to your purchase.