FAQ

Frequently Asked Questions

Orders

Q: How do I place an order?
A: Simply browse our collection, select your size, and click "Add to Cart". Follow the checkout process to complete your purchase.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@iconcostumes.com.

Sizing

Q: How do I choose the right size?
A: Please refer to our Size Guide for detailed measurement instructions. If you're between sizes, we recommend sizing up.

Q: Do you offer custom sizing?
A: Yes! We offer custom sizing for most costumes. Please visit our Custom Notice page for more information.

Shipping

Q: How long does shipping take?
A: Standard shipping takes 7–14 business days. Express shipping takes 3–5 business days. See our Payment & Shipping page for full details.

Q: How do I track my order?
A: You will receive a tracking number via email once your order ships. Visit our Track My Order page for more details.

Returns

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn items in original condition. See our Shipping & Returns page for full details.

Q: How long does a refund take?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.